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Terms & Conditions

Terms and Conditions

Acceptance of the Terms

By accessing or using our platform, you agree to be bound by these terms and conditions ("Terms"). Please read them carefully before registering for an account.

Eligibility Requirements

You must meet the following eligibility requirements:

  • You are at least 18 years old (or the minimum age required in your jurisdiction).
  • You have not been excluded from participating in online gaming activities.
  • You agree to provide accurate and complete registration information.

We reserve the right to refuse access or close accounts that do not comply with our Terms.

Minimum Age Requirements

The minimum age for using our platform is 18 years old, unless otherwise specified by law in your jurisdiction. By registering an account, you confirm that you meet this requirement.

Geographic Restrictions

Access to our platform may be restricted due to local laws or regulations. We reserve the right to block accounts from certain jurisdictions and countries.

Please note: Users from New Zealand are considered eligible under current reviewed material conditions.

Account Registration Rules

To register an account, follow these steps:

  1. Open our website and click "Play Now / Register".
  2. Enter your first name, last name, email address, date of birth (DOB), gender, password, address, and mobile number.
  3. Accept the Terms & Conditions by checking the box.
  4. Submit your registration details.

One-Account-Per-User Policies

Each user is entitled to only one account on our platform. Creating multiple accounts or attempting to cheat will result in account suspension or closure.

Identity Verification and KYC (Know Your Customer) Obligations

To ensure fair gaming, we require identity verification for all users. We may request documents such as:

  • Government-issued ID
  • Passport or driver's license
  • Proof of address
  • Proof of payment ownership (for specific purposes)

Please note: Identity verification and KYC procedures are subject to change.

Account Accuracy Obligations

You agree to provide accurate information during registration and to keep your account details up-to-date. Failing to do so may result in suspension or closure of your account.

Account Security Responsibilities

To maintain security, you must:

  • Protect your login credentials (username and password) from unauthorized use
  • Avoid sharing or disclosing your login information with others
  • Use strong passwords that meet our minimum requirements

Login Credentials and Password Protection

You are responsible for the confidentiality and safekeeping of your login credentials. We will not be held liable if someone else uses these details.

Restricted Behavior and Prohibited Activities

We do not tolerate behavior or activities considered:

  • Cheating, colluding, or using fake accounts
  • Engaging in unfair gaming practices (e.g., staking losses)
  • Spamming others with unsolicited messages
  • Sharing non-approved software that interacts with our platform

The following will result in the closure of your account: multiple-accounting and fraudulent activity.

Multi-Accounting and Fraud Prevention

Creating multiple accounts or attempting to manipulate gameplay will be considered cheating. We reserve the right to block such accounts without prior warning.

Bonus and Promotion Rules

Bonus offers, rewards, and promotions are subject to specific terms and conditions (please see separate bonus documentation for details). In general:

  • All bonuses require a minimum deposit
  • Wagering requirements must be met before withdrawal of winnings or redeeming prizes
  • Specific terms apply to game restrictions and maximum bet limitations

Wagering and Gameplay Conditions

To ensure fair gaming, we set wagering requirements for all games (minimum 30x). If you have pending bonuses that require wagering conditions, these need to be fulfilled.

Bonus Abuse Prevention

We reserve the right to block any attempt at bonus abuse. If you suspect someone is abusing our system or terms, please contact us immediately so we can take action as necessary.

Deposits and Withdrawals (if applicable)

For New Zealand users with verified accounts:

  • Minimum deposit: NZD 1
  • Processing times may vary depending on payment method (24-10 business days for bank transfers)
  • Currencies accepted include NZD, although other currencies cannot be guaranteed by local banking rules

Please note that specific deposits and withdrawals are subject to change in accordance with your agreement.

Verification Before Withdrawals

Before we can process any withdrawal of winnings:

  1. Your account must have a verified status
  2. All applicable wagering requirements for pending bonuses or rewards must be met.

Withdrawal requests may require additional verification steps before being processed by us and accepted by the bank, which might take longer than stated on our website.

Processing and Review Procedures

Once we receive your withdrawal request:

  • We will review all details
  • If necessary, further documentation may need to be provided in compliance with our Anti-Money Laundering (AML) and KYC policies.
  • Funds can only be returned via the original deposit method used (unless an alternative arrangement has been agreed upon prior).

Responsible Gambling Expectations

Our platform is committed to promoting responsible gaming. To do this:

  1. We encourage you to limit your spending or set time-outs when needed
  2. Consider utilizing features such as Self-Exclusion and Cooling Off.
  3. If at any stage we believe that there might be a gambling addiction occurring, please reach out for guidance.

Self-Exclusion and Account Restrictions

You have the right to temporarily exclude yourself from playing on our platform by contacting us directly with your request for exclusion periods ranging from 24 hours up until 12 weeks as mentioned above in terms of our anti-money laundering policy.For further details or restrictions please visit.

We are dedicated to fostering a safe, regulated and fair online gaming environment. We encourage you to explore this self-exclusion option should it be needed.

Game Fairness and RNG Systems

Our platform ensures all games use certified Random Number Generators (RNGs) for generating unpredictable outcomes of the results in each game round.The randomness is independent of user interaction.For transparency, full details on these processes can be found on our website under FAQs or contact us with your questions.

Technical Interruptions or Voided Gameplay

In exceptional cases where system failures result in interruptions to gameplay:

  1. All interrupted bets and wagers will be honored when normal service is restored
  2. We reserve the right to void any winnings that cannot be calculated fairly due to technical issues

Our system's performance may be affected by a variety of factors outside our control, such as high traffic, software updates or other operational conditions.

Suspension or Closure of Accounts

We will inform you if there are circumstances compelling us to suspend your access. If we decide to block an account it means that the account is temporarily closed and can't use its login details until further notice has been given by our staff.

In all these cases, such terms including possible restrictions may be necessary due either from regulatory reasons or as part of anti-money laundering measures in place at present.

Intellectual Property and Platform Ownership

Our website and platform contain proprietary content belonging to Casino Kingdom and third-party partners. You agree not to use any intellectual property without permission.

Please note the rights reserved under applicable laws and regulations concerning copyright, patents and trademarks are subject to change based upon our policy updates.

Limitation of Liability

You acknowledge that we can't guarantee continuous operation or fault-free performance due to factors outside our control. Our aggregate liability for losses arising from these events is limited up to a certain amount as stated on your country-specific agreement with us (this may be higher in the case where you've agreed additional protection insurance options).

We do not promise you that:

  • Our services will meet your expectations
  • They'll operate at all times or without downtime

If we suspend access due to required maintenance, upgrades etc.

Modification of Terms

We reserve our right to modify these terms as needed. If any changes are made to our rules or platform policies after the effective date stated below:

  1. We will make reasonable efforts to inform you through various channels
  2. Continued use constitutes your acceptance of modified conditions.